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Privacy Policy

The D’epiderme Clinics provide services in the field of aesthetic medicine.

The privacy and protection of the personal data of users of the D’epiderme Clinics website are a priority for this group and are managed in accordance with all applicable laws and regulations.

By accessing the company’s website, you agree to the use that the D’epiderme Clinics may make of the personal information you submit or that is collected, carried out within the scope and under the terms of this privacy policy.

Contacts

For any contact regarding the use of your personal data or to exercise your rights, you can reach us through:

General Contact

Tel: (+351) 222 000 333
Email: geral@depiderme.com

Address:

Rua Luís A. Duarte dos Santos, 6
3030-403 Coimbra
Portugal

Consent

By providing any personal information to this site, you understand and unequivocally accept the collection and processing of that personal information, as well as its possible transfer to other partners, always in accordance with the provisions of this privacy policy.

Please bear in mind that other websites that may be mentioned on or linked to the D’epiderme Clinics website are not bound by this privacy policy. We recommend that all visitors read the privacy policy of those sites before disclosing any personal information. Please note that, in these situations, the company is not responsible or liable for any processing of personal data that may result.

What kind of personal information is collected when I visit your website?

You do not need to register to access the company’s website. However, if you take part in any of the activities or services offered on the site, we collect the personal information we need to provide those services, such as:

  • Name and email address for sending the Newsletter;
  • First name, surname, phone number and email.

We do not seek to collect special categories of personal information. Sensitive information includes data relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, sex life and sexual orientation, and criminal records. When you voluntarily provide us with sensitive personal information (for example, health data), we take this as your explicit consent to the use of that information for the purposes for which the data was collected.

Technical information

When you visit this site, we may collect technical information such as your IP address, details of the pages you visit on the site, other pages you visit on the Web and the browser used to view the website.

This site gathers login data and standard technical data to measure and improve its effectiveness, to help diagnose problems with our server, to administer this site, to analyse where the site’s traffic comes from and to identify users. We may also collect other information through the site, such as activity and usage preferences, also known as demographic or profile data. For this purpose, we may use “cookies” to obtain this information. We do not use these means to collect personal data or to run marketing campaigns. For more information, please see our cookie policy.

When is personal information collected by the Site?

Personal information is collected in the following circumstances:

  • When you book an appointment;
  • When you subscribe to the Newsletter;
  • When you apply for a job.

We collect only the information strictly necessary to process your request. In each situation you are told whether or not the requested data is mandatory.

How do we use your personal data?

We use your personal data only to respond to the requests you submit to us: appointment bookings, newsletter subscriptions or job applications. This data is collected through our website, which sends the information by email to the relevant departments of the D’epiderme Clinics (Customer Care, Marketing and Communication, Human Resources).

Your use of the D’epiderme Clinics website will be recorded so that we can offer you the best and most pleasant browsing conditions when using the services provided.

When you ask someone to contact you, you will always have the option of receiving other information that may be of interest to you.

The legal bases for processing the data collected through the website are as follows:

  • Appointment bookings – Pre-contractual steps and consent;
  • Newsletter subscription – Consent;
  • Job applications – Legitimate interests and consent.

Your rights

You always have the right to access the personal information you provided when using the D’epiderme Clinics website. You should request that it be updated and corrected whenever it is incorrect. You may also choose not to receive the information sent to you by the site, or ask for your data to be deleted from our servers. To do so, you can use the following email address: geral@depiderme.com. Your requests will be handled without undue delay and in accordance with the applicable legislation in force.

You may choose to stop receiving emails about promotional and marketing activities. To do so, please let us know your decision by sending an email to geral@depiderme.com stating the email address you would like removed from our mailing list. Please note that exercising this right does not limit the contacts we may make in situations arising from the “relationship” we have established with you.

Is personal data shared with third parties?

We may subcontract specialised companies to process your data, or to manage the site or the commercial activities promoted on it. We may therefore give those companies access to your personal data, but always for the purposes for which it was collected and always under our direction and responsibility. We may also share your personal information with other companies in the group, provided it is for the same purposes for which it was collected.

We may disclose personal information in response to a court order, for reasons of public interest or for other reasons required by law.

Personal data will never be transferred or shared when this is based on the recipient’s promotional and marketing interests. We do not carry out promotional activities for the benefit of third parties.

As a result of a sale, merger, consolidation, change of control, transfer of assets, reorganisation or liquidation of the company, we may transfer, sell or assign your personal information to third parties involved in the reorganisation.

How long will my personal data be kept?

We will keep your information for the period of time necessary to fulfil the purposes for which it was collected. The data will be deleted in accordance with our data retention policy.

Is my data secure?

The company guarantees the use of the best techniques and organisational and security measures to protect personal information against loss, misuse, alteration or destruction, ensuring its integrity, availability and confidentiality. To this end, all employees are required to keep personal data confidential. Only authorised staff bound by the duty of secrecy and confidentiality should have access to this information.

International transfers

In order to provide services through the company’s website, it may be necessary to transfer your personal data to countries or international organisations outside the EEA that may not offer a level of protection of personal information equivalent to that of the European Union. Therefore, whenever your personal information is transferred to countries or international organisations, we will be responsible for ensuring appropriate measures to guarantee its security and confidentiality, as established in the GDPR.

Updates to the Privacy Policy

The Privacy Policy may be updated whenever necessary. You can always check when the last change was made, as this information is available in the version and date on which it was published. Changes to the Privacy Policy take effect from the date of publication. We recommend that you check the Privacy Policy regularly to see any changes made.

Complaints

If you have any concerns about the way we use your personal data, you have the right to lodge a complaint with the competent supervisory authority – the Comissão Nacional de Proteção de Dados (Portuguese Data Protection Authority) – through its website: https://www.cnpd.pt

For any questions you may have about this privacy policy, please contact us at: geral@depiderme.com

Last published: 01/04/2020

This is a translation for information purposes; in case of doubt, the Portuguese version prevails.